Device downtime is a period where a device remains inactive or is not available for use when it’s needed. It can be caused by improper configuration and installation, technical faults, missing parts, resource outages (like no ink or paper for printers), lack of storage capacity, software problems, network issues, lost or mismatched user credentials and passwords, and user error.
Remote devices that can’t be accessed and used when needed can:
Whilst managing devices remotely can introduce new challenges, effective solutions to these challenges exist. They include:
Remote devices should be updated regularly with new patches and software to ensure they remain secure and in working order. Many devices can be updated remotely from central locations, using remote software management tools.
With our free BRAdmin Professional 4 software, you can manage the status and performance of a fleet of printers, including both central and remote printers. BRAdmin Professional 4 allows you to track use and resources from a central interface, helping you identify and address potential printer downtime before it happens.
Our Remote Panel upgrade allows compatible Brother devices in remote locations to be accessed for real-time troubleshooting. Faults and errors can be addressed remotely by IT managers in central offices, preventing remote device downtime.
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