Focusing on office products for you
Effective Date: 09/05/2025
Customer Service Commitment – SLA Overview
At Niche Office Solutions Ltd, we are committed to providing fast, reliable, and personalised service. Below is our official Service Level Agreement (SLA), detailing our response times and ongoing service commitments.
Customer Service Response Times
We aim to respond to all general customer service inquiries within six working hours. However, we offer faster response times based on the product category and order complexity:
Sales quote requests follow the same structure and timelines as outlined above.
Once your query is logged, you will receive a reference number. A dedicated team member will then manage your request from start to resolution.
Accounts & Invoicing
We aim to respond to all accounts or invoicing-related inquiries within 3 hours.
Important Notice: NHS Peak Periods
Due to our extensive account base within the NHS, our busiest period of the year is January to March, driven by year-end NHS budget usage. Please be aware that during this time, response times and service levels may be impacted due to exceptionally high demand.
Service Optimization: Forecasting & Contracting
To ensure we can deliver the most effective service possible, we strongly recommend that customers:
This enables us to plan efficiently and deliver consistent, high-quality service.
Why Contracting Products with Us Makes Sense
By contracting your regularly ordered goods with Niche Office Solutions Ltd, you unlock a more streamlined, dependable supply experience. Contracted items ensure consistent stock availability, priority service, and tailored pricing—making your procurement process smoother and more predictable. As an added benefit, you’ll receive automatic order tracking links upon request, giving you full visibility and peace of mind from dispatch to delivery. It’s just one of the ways we deliver proactive, intelligent service that supports your business operations.
Business Reviews & SLA Consultations
We welcome the opportunity to discuss your needs in more detail and tailor our service to fit your business. Whether it’s to review existing SLAs, discuss potential contracts, or explore custom service solutions, we’re happy to meet via:
Please contact us to schedule a convenient time.
We Value Your Feedback – Leave Us a Review
If you’ve had a positive experience with Niche Office Solutions Ltd, we’d be truly grateful if you could take a moment to share a quick review—it makes a big difference to us and helps others learn about the value we offer.
You can leave a review on any of the platforms below:
Thank you in advance for your support—we genuinely appreciate it and look forward to continuing to support your business.
Contact Details
Jonny Teale
General Manager
Niche Office Solutions Ltd
For more information, contact us 01274 965089 or check out our website at www.nicheofficesolutions.co.uk / www.nicheofficesolutions.co.uk/niche-nhs
Further clinical information can be found on our blog page: www.nicheofficesolutions.co.uk/category/niche-healthcare-news
For products not found on our online website, please view our Healthcare catalogues: www.nicheofficesolutions.co.uk/healthcare-catalogues
View our Healthcare YouTube videos Playlist
If you have any additional questions, drop us an email at info@nicheofficesolutions.co.uk
